Privacy Policy

Multiplier Services (“we,” “us,” or “our”) operates from India and respects your privacy. This Policy applies to personal information we collect through multiplier.services, our consultation booking process, email communications, and the delivery of our Services to clients. By using our website or engaging our Services, you consent to the practices described in this Policy.

2.1 Information You Provide Directly

• Contact details — name, email address, phone number, company name, and job title — submitted through our contact form, consultation booking, or email.
• Project information you share during a consultation or engagement, including business goals, brand materials, and, where relevant to a Service such as CRM or analytics setup, data you grant us access to on your behalf.
• Payment and billing details necessary to invoice and process payments for our Services (processed via secure third-party payment processors; we do not store full card numbers).
• Any other information you choose to share with us in communications, forms, or documents.

2.2 Information Collected Automatically

• Device and usage data — IP address, browser type, pages visited, referring URL, and approximate location — collected via our website and analytics tools.
• Cookies and similar technologies, as described in Section 4.

We use the information we collect to:

• Respond to enquiries, schedule consultations, and communicate about proposed or active engagements.
• Deliver, manage, and support the Services described in an accepted Proposal or SOW.
• Process payments and maintain accurate billing and accounting records.
• Improve our website, understand how visitors use it, and measure the effectiveness of our own marketing.
• Send relevant updates, insights, or promotional communications, where you have opted in or as otherwise permitted by law (see Section 11).
• Comply with legal, tax, and regulatory obligations, and protect the rights, property, and safety of Multiplier Services, our clients, and others.

Our website uses cookies and similar technologies to operate correctly, remember preferences, and understand how visitors interact with our content, including through analytics tools. You can control cookies through your browser settings, including blocking or deleting them; doing so may affect certain website functionality. We do not use cookies to sell personal information to third parties.

Where applicable law requires a legal basis for processing personal data — including under India’s Digital Personal Data Protection Act, 2023 (DPDP Act) and, where relevant to clients or visitors in other regions, comparable data protection laws — we rely on one or more of the following:

• Your consent, such as when you submit a form or opt in to marketing communications.
• Performance of a contract, to deliver Services you have engaged us for.
• Our legitimate interests, such as improving our website and services, provided these do not override your rights.
• Compliance with a legal obligation, such as tax and accounting requirements.

We do not sell personal information. We may share information with:

• Service providers and sub-processors who support our operations — hosting providers, analytics tools, payment processors, CRM and email platforms — under confidentiality obligations and only to the extent necessary to provide their service to us.
• Advertising and marketing platforms (e.g., Google, Meta) where we manage campaigns on a client's behalf, strictly for the purpose of delivering the agreed Services.
• Professional advisors, such as accountants or legal counsel, where necessary for our business operations.
• Authorities or regulators, where required by law, legal process, or to protect our rights or the safety of others.
• A successor entity, in the event of a merger, acquisition, or sale of business assets, subject to equivalent privacy protections.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls and secure hosting infrastructure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy — including the duration of an active engagement and any applicable statutory retention period for tax, accounting, or legal purposes — after which it is securely deleted or anonymized.

As we work with clients and service providers across the US, UK, Europe, Australia, UAE, and India, personal information may be processed or stored in countries other than your own, including India, where our infrastructure and providers may be based. Where required, we take reasonable steps to ensure such transfers are subject to appropriate safeguards consistent with applicable data protection law.

Depending on your location and applicable law, you may have rights to access, correct, delete, or port your personal information, to withdraw consent, to object to or restrict certain processing, and to lodge a complaint with a relevant data protection authority. To exercise any of these rights, contact us using the details in Section 14 — we will respond within a reasonable timeframe and in accordance with applicable law.

Our website and Services are directed at businesses and professionals, not children. We do not knowingly collect personal information from individuals under 18. If you believe a child has provided us with personal information, please contact us so we can delete it.

Where you have opted in or otherwise permitted under applicable law, we may send you insights, case studies, or updates about our Services. Every marketing email includes an unsubscribe option, and you may also opt out at any time by contacting us directly. Opting out of marketing communications does not affect service-related communications for an active engagement.

Our website may contain links to third-party websites, including client case studies or partner tools. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. The “Last updated” date at the top of this page reflects the most recent revision. We encourage you to review this Policy periodically. Material changes will be communicated to active clients directly where appropriate.

For any other questions about this Privacy Policy or how we handle your personal information, please contact us at sales@multiplier.services.