Refund Policy

This Refund Policy applies to all Services purchased from Multiplier Services, including website and product development, growth marketing, AI & automation, brand strategy, business consulting, and analytics engagements. It should be read alongside our Terms & Conditions. By making a payment to Multiplier Services, you acknowledge and accept that all fees are non-refundable except as expressly stated in this Policy or as required by applicable law.

Unlike an off-the-shelf product, our Services are custom, labour-intensive work — strategy, design, engineering, campaign setup, and consulting time — committed to your business from very early in the process, often before any deliverable is visible to you. Team time is allocated, specialists are scheduled, and work begins immediately once an engagement is confirmed. Because this value cannot be “returned” the way a physical product can, we do not offer refunds once an engagement has begun.

We stand behind the quality of our work. If something we deliver does not match what was agreed in your Proposal or Statement of Work, we will fix it — see Section 7 — rather than ask you to accept a refund in place of the outcome you engaged us for.

Our initial 1:1 consultation is free and carries no payment or obligation. If you have paid a deposit to secure a project slot and we have not yet begun any discovery, strategy, design, or engineering work on your project, that specific deposit may be refunded at our discretion if you notify us in writing within 48 hours of payment. Once any work has started — including discovery calls, strategy documents, or calendar time reserved for your project — the no-refund policy in Section 3 applies.

The following are always non-refundable, in addition to the general policy in Section 3:

• Domain registration and renewal fees.
• Hosting fees already paid to a provider.
• Advertising or media spend already delivered to a platform (e.g., Google Ads, Meta Ads).
• Third-party software, plugin, stock asset, or API licensing fees purchased on your behalf.
• Any milestone, deliverable, or stage of work that has already been completed.

Monthly retainer or subscription-based Services (e.g., ongoing SEO, social media management, or campaign management) are billed in advance for the upcoming period. Amounts already billed for a current or past billing period are non-refundable, regardless of when during the period you choose to cancel. You may cancel future billing at any time by providing the notice period specified in your Proposal (typically 30 days), after which no further charges will apply — no refund is issued for the period already paid.

If you believe a Deliverable does not meet the specifications agreed in your Proposal or SOW, please contact us before disputing a payment. Our first response to a genuine quality or scope issue is to correct it — through the revision rounds included in your engagement, or through a good-faith fix outside scope where appropriate — not to issue a refund. This ensures you actually receive the outcome you engaged us for, rather than being left without a solution and out of pocket for the time already spent.

You may cancel an active engagement at any time by notifying us in writing. Cancellation stops future work and future billing from the effective date, in line with any notice period in your Proposal. Amounts already paid for work performed, in progress, or scheduled up to that date are non-refundable, consistent with Section 3.

In the rare event that Multiplier Services is unable to complete an engagement for reasons within our control — such as an inability to deliver the agreed scope — we will, at our discretion, either complete the outstanding work, provide a credit toward future Services, or refund the prepaid portion of fees corresponding strictly to work not yet delivered. This is the only circumstance in which a refund of undelivered work may be issued.

We ask that you contact us directly before initiating a chargeback or payment dispute with your bank or card provider, so we can address your concern under Section 7. Initiating a chargeback for work that has been delivered in accordance with the agreed Proposal or SOW, without first raising the concern with us, will be contested with the payment provider using our engagement records and communications, and may affect your ability to engage us for future work.

Nothing in this Policy limits or excludes any right you may have under mandatory consumer protection law in your jurisdiction that cannot lawfully be waived by agreement. Where such a mandatory right applies, it will take precedence over the no-refund position described above, strictly to the extent required by that law.

For any questions about this Refund Policy, or to raise a concern about a Deliverable before it comes to a dispute, please contact us at sales@multiplier.services. We would always rather resolve a genuine concern with the work than have it end in a payment dispute.