Terms & Conditions

These Terms & Conditions (“Terms”) form a binding agreement between you (“Client,” “you,” or “your”) and Multiplier Services (“Multiplier Services,” “we,” “us,” or “our”), a Digital Growth Partner operating from India.

By accessing this website, submitting an enquiry, booking a consultation, or signing a proposal or statement of work with us, you confirm that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Refund Policy. If you do not agree with any part of these Terms, please do not use this website or engage our services.

• “Services” means any digital experience, growth marketing, AI & automation, brand strategy, business consulting, or analytics work delivered by Multiplier Services, as described in a proposal or statement of work.
• “Proposal” or “SOW” means the written document (email, quote, or formal statement of work) in which the scope, fees, and timeline for a specific engagement are described.
• “Deliverables” means the specific outputs — websites, applications, creative assets, campaigns, automations, reports, or strategy documents — produced for the Client under an engagement.
• “Client Materials” means any content, brand assets, data, credentials, or information the Client provides to us for use in the engagement.

Multiplier Services provides premium digital growth services, including but not limited to website and web application development, growth marketing, search engine optimization, paid media, AI and workflow automation, CRM implementation, brand strategy, business consulting, and analytics and reporting.

The specific services included in any engagement, along with deliverables, timelines, and fees, are defined exclusively in the applicable Proposal or SOW. General descriptions of our solutions on this website are illustrative and do not themselves constitute a binding offer.

An engagement begins once a Proposal or SOW has been accepted in writing (including by email) and, where applicable, any required deposit has been received. Verbal discussions and consultation calls, on their own, do not create a binding engagement.

4.1 Scope Changes

Work is scoped based on the requirements known at the time of the Proposal. Requests that materially expand the agreed scope — additional pages, features, revisions beyond what was agreed, new integrations, or new deliverables — will be quoted separately and may affect the project timeline. We will always communicate scope changes and associated costs before proceeding.

4.2 Timelines

Timelines provided in a Proposal are estimates made in good faith. They depend on the timely receipt of Client Materials, feedback, and approvals. Delays caused by the Client in providing these will extend the project timeline accordingly and will not constitute a breach of these Terms by Multiplier Services.

5.1 Pricing

Fees for Services are set out in the applicable Proposal or SOW and are quoted in the currency specified therein. Unless stated otherwise, prices are exclusive of applicable taxes, including Goods and Services Tax (GST) where applicable under Indian law, which will be added to invoices as required.

5.2 Payment Structure

Project-based engagements typically require an upfront deposit before work begins, with remaining instalments tied to project milestones or a fixed schedule, as set out in the Proposal. Retainer and subscription-based services are billed in advance on a recurring basis (e.g., monthly).

5.3 Late Payment

Invoices are due on the date specified in the Proposal or invoice. We reserve the right to pause active work, delay delivery, or suspend access to deliverables and hosted assets if payment is overdue by more than 7 days, until the outstanding amount is settled. Continued non-payment beyond 30 days may result in termination of the engagement under Section 14.

5.4 Third-Party Costs

Costs payable to third parties on the Client’s behalf — domain registration, hosting, advertising spend, software licenses, stock assets, or plugins — are billed separately or passed through at cost, unless otherwise agreed in writing, and are the Client’s responsibility regardless of the status of the underlying engagement.

To allow us to deliver Services effectively, the Client agrees to:

• Provide accurate, complete, and timely information, content, brand assets, and access/credentials required for the engagement.
• Review and respond to requests for feedback or approval within the timeframes communicated to keep the project on schedule.
• Secure any necessary rights, licenses, or permissions for content, images, trademarks, or data supplied to us for use in the Services.
• Use good faith in all communications and cooperate reasonably to enable delivery of the agreed Deliverables.

7.1 Pre-Existing IP

Each party retains ownership of intellectual property it owned prior to the engagement. Client Materials remain the property of the Client. Our pre-existing frameworks, methodologies, code libraries, templates, and internal tools remain our property.

7.2 Deliverables

Subject to full and final payment of all fees due, ownership of the final, agreed Deliverables created specifically for the Client under the engagement transfers to the Client upon completion. Until payment is received in full, all Deliverables remain the property of Multiplier Services.

7.3 Portfolio Rights

Unless the Client requests confidentiality in writing, Multiplier Services may display completed work in its portfolio, case studies, and marketing materials, including on this website, and may reference the nature of the engagement (without disclosing confidential business data) for promotional purposes.

Both parties agree to keep confidential any non-public business, technical, or financial information disclosed during the engagement, and to use it only for the purposes of delivering or receiving the Services. This obligation survives the completion or termination of the engagement and does not apply to information that is or becomes publicly available through no fault of the receiving party, or that must be disclosed under applicable law.

Delivery of Services may involve third-party platforms, hosting providers, advertising networks, analytics tools, or software (e.g., Google, Meta, cloud hosting providers, CRM platforms). We select reputable providers, but we do not control and are not responsible for their uptime, pricing changes, policy changes, or service interruptions. Use of such third-party services is also subject to their respective terms.

The content on this website is provided for general informational purposes about Multiplier Services and our Services. You agree not to misuse this website, attempt to gain unauthorized access to our systems, scrape content for commercial redistribution, or use the website in any way that could damage, disable, or impair it. All trademarks, logos, and content on this website, unless otherwise credited, are the property of Multiplier Services and may not be reproduced without permission.

We warrant that Services will be performed with reasonable skill, care, and professionalism consistent with industry standards. Beyond this, and except as expressly stated in a Proposal, Services and Deliverables are provided on an “as is” and “as available” basis.

We do not guarantee specific business outcomes such as a particular volume of traffic, leads, rankings, revenue, or return on investment, as these depend on factors outside our control, including market conditions, competitor activity, and the Client’s own execution of recommendations. Any figures, projections, or results referenced during a consultation or in marketing materials are illustrative and not a guarantee of future performance.

To the fullest extent permitted by applicable law, Multiplier Services’ total aggregate liability arising out of or relating to an engagement — whether in contract, tort, or otherwise — will not exceed the total fees paid by the Client to Multiplier Services for the specific engagement giving rise to the claim in the twelve (12) months preceding the event.

We will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.

The Client agrees to indemnify and hold Multiplier Services harmless from any claims, damages, or expenses (including reasonable legal fees) arising from Client Materials that infringe third-party rights, the Client’s breach of these Terms, or the Client’s misuse of Deliverables. Multiplier Services agrees to indemnify the Client against claims arising directly from our gross negligence or wilful misconduct in delivering the Services.

Either party may terminate an active engagement by providing written notice as specified in the applicable Proposal (or, where none is specified, 14 days’ written notice). Upon termination:

• The Client will pay for all work completed and costs reasonably incurred up to the effective date of termination.
• Multiplier Services will deliver any completed Deliverables for which payment has been made.
• Refunds, where applicable, will be handled in accordance with our Refund Policy.
• Confidentiality and intellectual property provisions will survive termination.

We reserve the right to suspend or terminate an engagement immediately if the Client fails to pay undisputed fees when due, breaches these Terms materially, or engages in conduct that is abusive, unlawful, or damaging to our team or business.

Neither party will be liable for delays or failures in performance resulting from events beyond its reasonable control, including natural disasters, acts of government, internet or infrastructure outages, labour disputes, or other similar events. The affected party will notify the other and resume performance as soon as reasonably possible once the event has passed.

Subject to Section 17 (Dispute Resolution), the courts located in India shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or any engagement, except where mandatory local consumer protection law provides otherwise.

If a dispute arises, both parties agree to first attempt to resolve it in good faith through direct negotiation between authorized representatives within 30 days of written notice of the dispute. If the dispute is not resolved within this period, either party may refer it to arbitration under the Arbitration and Conciliation Act, 1996 (India), with a single arbitrator mutually appointed, seated in India, and conducted in English. This clause does not prevent either party from seeking urgent injunctive relief from a competent court where necessary.

We may update these Terms from time to time to reflect changes in our services, legal requirements, or business practices. The “Last updated” date at the top of this page indicates when these Terms were last revised. Material changes affecting active engagements will be communicated directly to affected clients. Continued use of this website or our Services after changes take effect constitutes acceptance of the revised Terms.

• Entire Agreement. These Terms, together with the applicable Proposal/SOW and our Privacy Policy, constitute the entire agreement between the parties regarding the subject matter herein.
• Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
• No Waiver. Failure to enforce any provision of these Terms will not constitute a waiver of that provision.
• Assignment. The Client may not assign an engagement without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets.
• Independent Contractors. Multiplier Services acts as an independent contractor. Nothing in these Terms creates a partnership, joint venture, or employment relationship between the parties.

If you have questions about these Terms & Conditions, please reach out to us at sales@multiplier.services. Multiplier Services operates from India, and our team is available to discuss any part of this agreement before you engage our Services.